Support | Troubleshooting

Rule #1: Check your loop. It could be that the yellow loop locators are active and set either to a very short range or not the full track. When the loop locators are active, the studio will only publish and export the clips within the locators. If they’re set too short, there may not be anything to export at all. A solution is to turn off the loop locators by clicking the yellow line in the timeline or ticking off “Loop” in the transport bar. You can also set the loop locators to your song from start to end so you can decide the range you’d like to export. Rule #2: Make sure no tracks are soloed.

Don’t worry, this can typically be fixed by setting the studio to a higher buffer size. To do this, click “Settings” on the right menu in the studio. Choose a higher number in the drop down menu under “Buffer Size” and click “OK”. If your project contains many effects, the recommended buffer size is 2048. Increasing the buffer size will help make the studio working more fluently and prevent glitches or clicks. However, this might introduce additional latency – the delay your computer introduces between the time you play or sing a note and when you hear the sound. If your project is simpler and does not contain many effects, the recommended buffer size is 512 or 1024. Decreasing the buffer size will help reduce latency, but may cause a bit of glitches. When it comes to finding the perfect buffer size, it all depends on your project and computer specs so try raising or lowering the buffer size until the playback is smooth!

Imagine a movie. Because of a higher film rate, you see a smooth flow of images instead of a sequence of still images. The same goes with a sample rate in audio. If a sound is played back in the wrong pitch, most likely it’s in a non-supported sample rate. When importing audio, make sure you use only audio files with a sample rate of 44.1 kHZ. (The bitrate can be both 16 and 24 bit.) For recording audio, make sure your audio interface or computer audio settings are set to use a sample rate of 44.1 kHz. Please also double check that your computer sound settings are set to use 44.1 khz. If your computer or audio interface uses any other sample rate, there may be glitching.

This shouldn’t be happening! In the rare case that playback is unresponsive, please restart your browser and studio and try again. You can also clear browsing data by clearing “Cached images and files” from “The beginning of time” on your browser’s settings then restarting the studio. Clearing the cache will let the studio redownload all resources.

All imported and recorded audio is stored under “Import sounds” tab in the sound library. To clear up your storage space, make sure you delete files here as well. Or if you’re on a Starter subscription, you can upgrade to get more storage.

Unfortunately once you’ve deleted tracks from your studio, it’s not possible for us to retrieve them. To prevent losing unsaved work, export your track in .sng file and make sure to check (and double check!) that you delete the right tracks before clicking to confirm!

There could be a connection issue caused by an internet router or firewall. A solution to this is to make sure you are connected and whitelist soundation.com in the router settings. If you have problems with sounds from our Creator library or imported/recorded audio, note that you’ll need a Creator account to export your project. Upgrade your account here to unlock all access to our Creator sound library here.